Important Information Regarding COVID-19

Dear Patient Family and Colleagues,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We are happy to share these changes with you.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. This has included creating expedient Air Isolation Rooms consistent with hospital grade standards. We will adhere to the most stringent protocol for Personal Protective Equipment (PPE).

Dental offices in the State of Illinois have been given the clearance to return to work. Because practicing at the absolute highest level of quality and safety is our commitment to you, we are still waiting for the appropriate PPE to arrive prior to opening.  Some of the PPE as you may have heard in the news, is extremely difficult to stock. Therefore, our official date of reopening is June 1. Please note, we will begin calling patients from the past 2.5 months and those now due for cleanings beginning May 20. Also note: there is new protocol for cleaning and sterilization requiring more time between appointments. This will make our dental office about the cleanest place you can be, but also requires more time between appointments. This may make scheduling at first more of a challenge. Your patience is appreciated. For some appointments that do not require in-person attendance, we are offering teledentistry options. This allows you to stay home and continue your care.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you arrive at the office.
  • All staff will be wearing masks, protective gear and practicing social distancing. We ask visitors to wear masks when entering the building.
  • We will ask you to wait in your car until we contact you to come in. This will eliminate the majority of people waiting in the reception area.
  • We have hand sanitizer that we will ask you to use, as well as taking your temperature when you enter the office.
  • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment. Though this should also reduce waiting times for you.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Please stay healthy,

Adam Winckler DDS and Staff

Please view and share our latest COVID-19 Symptom Comparison Chart with your friends and family.

For further information, including measures to keep yourself healthy, visit the following links: